| * |
System Control: |
 |
- Multi-tier
user authority control
- Security trial (access time, identification ,
action log)
- Operation at anyplace and anytime via the Internet |
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| * |
Call Management
features: |
|
- Customer
calling log
- Priorities can be set to Highest, High, Medium
or Low |
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| * |
Case Management: |
|
- Case progress
status enquiry
- Problem/repair database by product for customer
access
- Response time statistic |
|
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| * |
Sells and Marketing
Automation: |
|
- Marketing
activity automation
- Email notifications
- Campaign feedback statistics
- Sales lead exploration
- Sales forecast report
- Customer profile management
- Customer contacts management
- Activity Tracking
- Salesperson Linking |
|
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| * |
Account Management: |
|
- Pricing and
promotions programs
- Mailing/catalog programs
- Account profiles
- Credit statistics
- Sales summary charts and graphs
- Quote, Ordering, billing, payment, service and
shop order history
- Shipping locations and parent location
- Correspondence history and planned follow up |
|
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| * |
Document Management: |
|
- Contract
management
- Document sharing-pool |
|
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| * |
Personal Information
Management: |
|
- User calendar
- Web base organizer
- Appointment alert |
|
CRM Solution